The agents
One agent for each task that slows your sales.
13 business agents, sorted by what they bring back: time, revenue, customers who stay. For each one, what it does, its reference result and what it needs connected. 6 run on the mailbox alone.
Definition
What a Catalog agent is
A Catalog agent detects a situation in your mailbox or your ERP, decides what to do under your rules, then acts: it sorts, records, prepares a follow-up. A person approves, and an email to a customer can wait as a draft. Two orchestration agents, the Dispatcher and the Coordinator, receive every email and name the agent that acts.
Productivity
Win back the time spent typing and sorting.
12 a dayorders arriving by email
These agents sort, file and record in your team’s place, and the team settles what stays ambiguous.
| Agent | What it does | Reference result | Connection |
|---|---|---|---|
| Inbox labelling | Tags every incoming email to structure the flows and trigger the agent that handles it. | 10 to 15%less time handling emails | Mailbox only |
| Inbox organizationLive · see it in a demo | Files tagged emails into the right folders, under rules you set. | 20 to 30%less time filing emails | Mailbox only |
| Inbox forwardingLive · see it in a demo | Forwards each email to the right team or person, with a cover note and a summary of the thread. | No routing by hand: every email reaches the right person at once. | Mailbox only |
| Order capture | Spots the orders arriving by email, extracts their lines and records them in the ERP, traceably. | 70%less time handling orders | Mailbox and ERP |
| Quote processingLive · see it in a demo | Spots the quote requests arriving by email, extracts them and records them in the ERP. | 60%less time handling quotes | Mailbox and ERP |
| Supply reconciliation | Matches purchase orders, deliveries and supplier invoices, and flags every discrepancy. | Every discrepancy flagged before the supplier is paid. | Mailbox and ERP |
Revenue
Recover the revenue left lying idle.
1 in 4quotes sent and never chased
These agents follow up at the right time, complete the basket and tell you what went unhandled.
| Agent | What it does | Reference result | Connection |
|---|---|---|---|
| Quote Follow-up | Finds the quotes left unanswered and prepares a personalised follow-up at the right time. | +10%quote conversion | Mailbox only |
| Cross-sell optimization | Finds the cross-sell openings and suggests the products that go with the order. | +5%average basket | Mailbox and ERP |
| Free-Shipping Optimization | Detects the orders below the free-shipping threshold and invites the customer to complete the basket. | +5%average basket | Mailbox, ERP optional |
| Missed revenue trackerLive · see it in a demo | Finds the orders and quotes left unhandled in the mailbox, and reports them to you at regular intervals. | 1 to 3%of lost revenue recovered | Mailbox only |
Retention
Answer before the customer chases you.
1 in 2priority threads unanswered at 48h
These agents confirm the order, answer on delivery and measure how fast your team replies.
| Agent | What it does | Reference result | Connection |
|---|---|---|---|
| Order acknowledgmentLive · see it in a demo | Sends the confirmation as soon as the order arrives and tells the customer how it will be handled. | Fewer customers chasing their order, and more satisfied ones. | Mailbox, ERP optional |
| Reactive shipment trackingLive · see it in a demo | Spots order-status requests, finds the order and prepares the answer with its status and tracking link. | An immediate answer to tracking requests, with no lookup by hand in the ERP. | Mailbox and ERP |
| Inbox performanceLive · see it in a demo | Measures the mailbox’s response times, alerts the team and reports its findings to managers. | Response times measured, and the team alerted before a customer is kept waiting. | Mailbox only |
Questions
Frequently asked questions
Do we have to connect our ERP?
6 agents out of 13 run on the mailbox alone, and 2 more can do without the ERP. The ones that record into the ERP, or read a catalogue or a status from it, need a connection, through an API or flat files.
Which agent should we start with?
The one your mailbox points to. The diagnostic reads an export of your mailbox and shows, within 48 hours, what costs it most: orders typed in again, quotes never chased, requests left unanswered. It asks for no ERP access.
Do the agents send without approval?
Only if you decide so. An agent that writes to your customers can work in drafts: it prepares the email, a person on the team sends it. That is the quote follow-up’s default setting, and you choose afterwards what goes out on its own.
Can two agents write to the same customer about the same order?
No. The Coordinator groups the agents that could answer the same event, such as cross-sell and free shipping on one order, and lets only one of them act. If the agent with priority passes, the next one takes over.
Our flow is not on the list. What then?
Describe it to us. If the task repeats in the mailbox or in the ERP, one conversation is enough to know whether an agent can take it on. The “Custom agent” block just below is there for that.
Custom agent
Your flow is not on the list?
A task that repeats in your mailbox or your ERP: describe it, and one conversation is enough to tell whether an agent can take it on. Tell us which agent you are missing, too.
The diagnostic
Which agent first? The diagnostic tells you.
The figures in these tables are references. Yours, the diagnostic measures: one export of your mailbox, 48 hours, no ERP access, and the report says which agent to put first.